FAQ

Какие детали надо вводить в разделе переадресация SIP

Тип переадресации VoIP -> SIP используется для переадресации звонков на Ваш корпоративный/домашний PBX (VoIP сервер, например Asterisk или 3CX)
Здесь указывается:1) IP или домен сервера; 2) номер или аккаунт абонента подключенного к этому серверу.

Если у Вас нет своего сервера и Вы хотите переадресовать вызов сразу на Ваш IP телефон или софтфон (телефон-программа на компьютере) то Вам нужно воспользоваться типом переадрессации "Виртуальная АТС"("PBX") и настроить ее.
Инструкция как настроить PBX Control Panel на английском языке есть здесь http://world-virtual-office.com/en/advanced-call-forwarding.html
Краткую инструкцию на русском языке подготовым в ближайшее время.
Алтернатино, настройки PBX Control Panel мы можем провести сами и сообщить Вам данные аккаунта для подключения Вашего SIP-телефона.
Дайте пожалуйста знать к какому оборудованию или програмному обеспечению Вам нужно подключить Ваш телефонный номер.
Спасибо за сотрудничество!

 
What is a Virtual Phone Number?

Virtual phone number - this is a direct phone number, which can be legally purchased in one of the countries for forwarding to another number (both mobile and landline) to any country of the world.

 
Do I need to buy an additional hardware?

No! Equipment, services and service provided by the company ALDIS GROUP Ltd. We provide services to forward calls to any mobile or landline phone number.

 
Can I receive calls on my mobile phone?

Yes! You can forward calls to your virtual phone number on your cell phone, located anywhere in the world.

 
In which countries can I get a virtual number?

ALDIS GROUP company provides phone numbers in more than 70 countries. Detailed information can be viewed in the "Phone numbers"

 
What is the advantage of services of your company?

Provided by ALDIS GROUP Ltd. services meet international standards for the organization of the quality of communication. Customer support is provided in real-time. Range of telecommunications services to our customers located in different countries around the world, with the best price and quality of services of international and national telephony!
Clients of our company and the users of the service are ka physical and legal persons. Payments can be made in all possible ways:
- By bank transfer
- Debit and credit cards
- WebMoney
- PayPal
- By paying on the basis of invoice (invoice).
The user can customize the call forwarding and other services in their administration panel, which displays the balance and the ability to generate a report on the conversation, cost, and other data.

 

 
How to extend the use of a monthly Virtual Number?

There are several options for extension services.

1. Make payment for the entire period of service desired (1, 3, 6, 12 and 24 months).

2. Pay for this service every other month.

You can set the automatic extension of a service. To your e-mail address will receive a notification in advance of the expiration of the service, with the offer of extension.

 
Can I make outgoing calls from your virtual number?

No. Virtual number and related services to divert incoming calls, allows only incoming calls.

 
How mach time does it take a virtual number activation?

Activating direct phone number is at the same time after the completion of its purchase.

 
What is the cost of a virtual number?

Depending on the country where it will be your phone number, the cost varies. For complete information about the value of virtual phone numbers, you can get in "direct phone number", select the desired country.

 
What is the cost of forwarding calls to a virtual number?

Tariff for forwarding depends on the country in which you forward calls and opreratora of communication. Forward calls to landlines significantly lower forwarding to mobile operators. For complete information on the cost of forwarding a virtual phone number you can get by clicking on the main page of the site the "Select Country" and after your selection by pressing the "Select a Destination". In the new window, click "landline or mobile phone", select the country forward and enter your phone number.

 
Is virtual number unique?

Each client company ALDIS GROUP Ltd. and user of the service World Virtual Office receives an exclusive phone number and can use it without any time limitations, subject to timely payment. Your telephone number is unique and available only to you personally.

 
How do I report a maintenance problem?

You have to go to your "My Account" and log in with a username and password, and then in the "Settings" select "Support". Create a query. Support will come to you immediately on contact. You can also call to the number from the main page of the website phone number, or call by Skype contact in the "Contact Us".

 
Are there differences in the calls to a phone number and the virtual?

No difference. You pay according to the tariff, which is provided by your operator in your country.